Announcements and feedback
Publish news to members and reply to their feedback.
Announcements are how the team tells members about new features, safety alerts and price changes. Feedback is what members send from the app and the web app, where you can reply.
Announcements
Open Announcements in the Communication group. Moderators can read announcements. Only admins publish or archive them.
Publish an announcement (admins)
- Select New announcement.
- Write the title and the message.
- Under Who should see it, choose Everyone, Sellers or Buyers.
- Optional: tick Important to show it as a banner on members' Home screen in the app.
- Optional: tick Pin to the top to keep it first in the update center.
- Under Show until, choose 7 days, 30 days, 90 days or Until I archive it.
- Select Publish.
It is sent to open apps straight away and shows in members' Updates.
Archive an announcement
Select Archive on an announcement to take it down. It disappears from everyone's update center but stays in the record.
Feedback
Open Feedback. Messages members sent with Send feedback, newest first.
- The numbers at the top show how many messages are new or in progress, the problems reported, and the average rating members gave.
- Filter by status (New, Reviewing, Planned, Done, Closed) and category (Problem, Idea, Complaint, Praise, Other).
Reply to a member
- Select a message and choose Edit reply or status.
- Write a reply to the user (optional) and set the status.
- Select Save.
The member gets a notification and sees your reply under their message, marked Reply from the team.